HR Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 20 – 50k Employees / Industry: Manufacturing
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Follow up/Clean Up
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 1 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The partner represented demonstrably inaccurate knowledge in order to advance an infrastructure decision and implied that they had implemented new functionality when they had not actually done so.
The first element ended up in a delay of three months and approximate cost of 400k and the second element caused a 2 month delay and an approximate cost of 175k. Post go live support was actually a continuation of the implementation by our IT and business team to correct integrations and deploy the job sequences and data reconciliation.