Originating Consulting Firm: Wise Consulting
Software: Ultimate Software
Modules Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Payroll
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
Benefit carrier connects continue to be an issue
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 4 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
Focus on developing a solid, unique implementation plan, unique to your environment, prior to signing the initial agreement with the vendor