ERP Area: HR/Human Capital Management
Software: iCIMS
Products Implemented: AMS (Application Management Services)
Company Size: 5 – 10k Employees / Industry: Engineering / Architecture
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Drew Simmons
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Working with Drew was fantastic! He has a well-balanced approach to managing the different personalities on the implementation team. He is professional with a solid element of humor and fun.
As for the software, ultimately there is functionality that didn’t turn out be as was advertised, which has us disappointed and considering if we need to get a different vendor for the CRM piece.