Consulting Partner: JK Seva
ERP Area: HR/Human Capital Management
Software: Infor GHR
Products Implemented: HCM (HR Core),Benefits
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 3x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Verify the software will work with the customized parameters needed. Don’t take Sales’ word it will work without any issues.