HR Software: ServiceNow
Products Implemented: Employee portal, case management and knowledge base
Company Size: 10 – 20k Employees / Industry: Media / Printing / Publishing
Regions in Scope: North America
Level of Complexity: 10
Reviewer Role: Project Leader
Consultant Recognized: Mark Ladisch
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons learned were simply to have the right people at the ready for this project. It was a big undertaking and ScottMadden was there to help us achieve it, but our team needed to do their part. Since all parties were ready to work, things went very smoothly for the most part – expected hiccups along the way due to unforeseen tasks that came up along the way (internally).