HR Software: ServiceNow
Products Implemented: HR Service Delivery
Company Size: 1 – 5k Employees / Industry: Education
Regions in Scope: North America
Level of Complexity: 5
Reviewer Role: Decision Maker
Consultant Recognized: Greg Smith
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Upfront HR Service Delivery Training for HR Staff
More HR-centric workshop and process design