HR Software: Workday
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 10 – 20k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity: 7
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be very clear upfront about expectations.
Look at vendors as a partnership/extension of your own internal team.
OSV was extremely flexible with our changing resources close to go live. They partnered with us and ensured we were a success at go live. And didn’t disappear afterwards!