Originating Consulting Firm: Presence of IT
HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Non-Profit
Regions in Scope: North America
Level of Complexity: 5
Reviewer Role: Project Leader
Consultant Recognized: Dee Amarnath
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5
Implementation Process 2 out of 5
Responsiveness 1 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We used PoIT for implementing SF Recruiting and it was an awful experience. The consultant initially on the team from India had terrible connections for all calls and was hard to understand so they had to reassign to a US person. We would send multiple communications to multiple contacts at PoIT with responses