Originating Consulting Firm: HRMS Solutions
HR Software: Ultimate Software
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Payroll, Financials
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Level of Complexity: 7
Reviewer Role: Project Team Member
Consultant Recognized: Candy Hammett
Project(s) in Scope: Initial deployment (Phase 1), Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 2 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Begin the process at the beginning of the year and work through launching each area throughout prior to live mode. After all set up done, I would suggest a secondary team to review set up to ensure accuracy