HR Software: Oracle HCM
Products Implemented: Taleo
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Project Leader
Consultant Recognized: Steve Glaser
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Insure all needs are detailed within SOW. Which is difficult as you are not aware of the product details before implementation. Customer support is excellent. Easy access and always willing to go above and beyond to help.