HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Time Tracking
Company Size: 10 – 20k Employees / Industry: Transportation / Distribution
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Don’t rush the implementation.
Speak to plenty of other customers that recently went live to ask them about their experiences.
Provide enough time for training staff and add staff if necessary prior to beginning implementation.
Ask about the experience of each consultant lead.
Make sure the same people aren’t in charge of multiple workstreams.
Ensure legacy data is clean and scrubbed prior to beginning implementation.
Ask your implementer about turnover in lead positions (workstream leads and PM’s).