ERP Area: Workforce Management (Time & Labor Management)
Software: Kronos (now UKG)
Company Size: 1 – 5k Employees / Industry: Education
Regions in Scope: North America
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We started this Project in February 2020. One month later we were all sent to work from home. This is the reason it took a little longer than expected. Sability was great to work with and helped us bring this project home even during a pandemic.