HR Software: SAP SuccessFactors
Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding
Company Size: 10 – 20k Employees / Industry: Manufacturing
Level of Difficulty: 9
Reviewer Role: Project Leader
Project Status: My company is currently implementing our project
Project(s) in Scope: ☑ Initial deployment (Phase 1) ☑ Add-on deployment (Phase 2, and not in the original SOW)
Most important decision criteria: Previous experience with partner
Partner NPS Score: 5
Systems Expertise 3 / 5
Implementation Process 2 / 5
Responsiveness 3 / 5
Quality of Consultants 2 / 5
Flexibility / Adaptability 3 / 5
SPEED & COST
Speed vs. Expectations: 1.5 x what we had expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process? Scoping was not done accurately up front
Was the implementation team who actually performed the work the same team that was proposed? No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Itelligence’s strengths were their ability to learn and adapt with us through the project
Lessons Learned: have a true global implementation partner that has resources available in multiple countries. Do more due diligence upfront. Do more process standardization at the beginning of the project.