HR Software: Oracle HCM
Products Implemented: HCM (HR Core),Other
Company Size: 100k+ Employees / Industry: Healthcare / Medical
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot