HR Software: SAP SuccessFactors
Products Implemented: Recruiting / Onboarding
Company Size: 20 – 50k Employees / Industry: Education
Regions in Scope: North America
Level of Difficulty: 8
Reviewer Role: Project Team Member
Project Status: My company has completed our project!
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Most important decision criteria: Experience,Price,Previous experience with partner
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Find someone with good relationships within SuccessFactors. Make sure that your business partners are clear on their needs! Make sure that you are absolutely crystal clear on timelines for change orders — i.e. when something’s going into Preview vs Production. We had a few snafus in that area that were very frustrating.