HR Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll
Company Size: 20 – 50k Employees / Industry: Telecommunications
Regions in Scope: Latin America
Level of Complexity: 5
Reviewer Role: Project Team Member
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 2 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot