HR Software: Ultimate Software
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: North America
Level of Difficulty: 5
Reviewer Role: Decision Maker
Project Status: My company has completed our project!
Consulting Partner: ihouse
Project(s) in Scope: Optimization / Ongoing support services
Most important decision criteria: Experience,Reputation
Partner NPS Score: 9
Systems Expertise 5
Implementation Process 5
Responsiveness 5
Quality of Consultants 4
Flexibility / Adaptability 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We typically don’t go outside for expertise but iHouse and this project is evidence we should think about this more.