Software: Oracle HCM
Modules Implemented: HCM (HR Core)
Company Size: 10 – 20k Employees / Industry: Business / Professional Services
Regions in Scope: Asia Pacific & Japan,North America
Reviewer Role: Decision Maker
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)
Did you get the business value that you thought you would achieve from this project? Yes
Were there any integrations that were particularly important or problematic?
We had existing issues with an integration from HCM to some internal systems.
Systems Expertise 3 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Working with offshore partners is difficult due to time zone and communication issues. Having someone local with better communication skills would have helped a lot.