HR Software: Oracle HCM
Products Implemented: HCM (HR Core),Payroll,Financials
Company Size: 50 – 100k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Project was budgeted correctly and completed on time. We had a few hiccups along the way but were resolved ASAP. The partner took time to acquaint with all project members, provided hands on training in a sandbox environment, organized multiple training sessions to provide education on enhancements, new features, performance etc.