Scope of Work:
Originally helped our team navigate the start of, information gathering for and implementing partner choice for our ERP project. Currently working hand in hand with our first module’s project team helping manage all the testing and follow up information

Organization Size: 0 – 1,000 Employees
Industry: Entertainment / Recreation

Software System & Modules:
Microsoft Dynamics 365
POS

Systems Expertise  3 out of 5
Implementation Process  3 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We struggled to find a stride with them because we didn’t really understand how to utilize what they offer. We eventually navigated that with their leadership having very honest conversations about what did and did not work for us. Really happy we did that. otherwise, we would have missed out on the benefits they brought to the process. We need to clearly state what deliverables we need and whether or not they were meeting them. We allowed ambiguity for too long – I think that was more our issue than theirs. Once we spoke up it got so much better. Also, things started to jive so much more when our high-level team partnered with theirs and got more involved in oversight. Before that their project people were directly working with ours without Core team oversight and there was a lot of frustration and lack of clarity.