HR Software: Ultimate Software
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Payroll,Financials
Company Size: 0 – 1,000 Employees
Regions in Scope: North America
Level of Difficulty: 7
Reviewer Role: Project Leader
Project Status: My company has completed our project!
Consulting Partner: ihouse
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Most important decision criteria:
Partner NPS Score: 9
Systems Expertise 4
Implementation Process 4
Responsiveness 5
Quality of Consultants 4
Flexibility / Adaptability 4
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
Total Cost Benefit (Annual): 100000
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Give yourself extra time for implementation. Vendors will say they can implement in a set amount of time – double it or triple it. Also, clean up your historical data – scrub, scrub, scrub – before you upload.