ERP Area: Workforce Management (Time & Labor Management)
Software: Process Street
Products Implemented: AMS (Application Management Services)
Company Size: 0 – 1,000 Employees / Industry: Internet
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Bryan & Kai
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
More time is needed from you, the customer, then I had thought. Trust your gut.