Software: Ultimate Software
Modules Implemented: Recruiting / Onboarding
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Training
Did you get the business value that you thought you would achieve from this project? Yes
Were there any integrations that were particularly important or problematic?
Links out to job boards
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Your SME has to be on board and able to keep up with a fast implementation.