Software: Ultimate Software
Modules Implemented: Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Project Leader
Project(s) in Scope: implementing new version of Onboarding module
Did you get the business value that you thought you would achieve from this project? Yes
Systems Expertise 5 (out of 5)
Implementation Process 5 (out of 5)
Responsiveness 5 (out of 5)
Quality of Consultants 5 (out of 5)
Flexibility / Adaptability 5 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Being able to put aside other projects to concentrate on one. We were trying to do too many projects at once.