HR Software: Ultimate Software
Products Implemented: Recruiting / Onboarding,Payroll
Company Size: 10 – 20k Employees / Industry: Non-Profit
Regions in Scope: North America
Level of Complexity: 9
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to use your consultant as much as you can so everything is set up correctly.