ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Compensation Cycle Planning
Company Size: 5 – 10k Employees / Industry: Other
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Project Leader
Consultant Recognized: Mark Cagle
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our experience working with EIR was highly positive. From the initial consultation to the final implementation, they demonstrated professionalism, expertise, and a commitment to delivering results. The team was proactive in addressing our needs, providing valuable insights, and ensuring that the project stayed on track. Overall, we are extremely satisfied with the quality of service and solutions provided by EIR, and we would highly recommend them.