Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Wholesale
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Atif SIDDIQUI and Andre DU PLESSIS P
Partner: HR Path
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
It is very beneficial having a consultant evolved who is very knowledgeable of not only the system but also the business aspect of the implementation. Simply having a configurations specialist sometimes does not help the client make the right long term decisions. The consultants should be able to help the client through reviewing policies and keeping the long term road map in mind.