ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Benefits,Payroll,AMS (Application Management Services)
Company Size: 5 – 10k Employees / Industry: Education
Regions in Scope: South Asia
Reviewer Role: Project Leader
Consultant Recognized: Su Zen Tan, Teck Seng LEE, Jacqueline YEOW, Arden TRISILO, Yvonne LIEW
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– choose an implementation partner who is stable (least movements in the project team), committed and aligned to deliver the same project goal
– a project manager who listens and takes ownership of devising and executing a plan that delivers results
– competent and knowledgeable consultants who know the software products and processes well to propose alternatives solutions beyond the product limitation