ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Payroll,Time / Attendance
Company Size: 1 – 5k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Lisa Atkins
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– 3rd party Integration work presented the most challenges and demand for coordination/management.
– We implemented three modules (EC, ECP, WFS) which increased the go-live and data structure complexity amongst the three systems.