ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Media / Printing / Publishing
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Team Member
Consultant Recognized: THERE WERE A LOT…
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
BEING A CLOUD SAAS, BE 100% SURE THIS COVERS YOUR NEEDS AND ADAPT TO THE STANDARD AS MUCH AS POSSIBLE