ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Leader
Consultant Recognized: Howard Scannell
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
During our recent data implementation process, we gained a valuable lesson.
The significance of data collation, its validity, and cleanliness cannot be understated when embarking on such endeavours.
We encountered several challenges that could have been mitigated had we prioritised these aspects from the outset. It became evident that many processes, previously manual, would have greatly benefited from thorough mapping before initiating the implementation phase.
One of the main shortcomings was not fully comprehending the transition from the existing process in the “old world” to the expected outcome in the “new world.” This gap in understanding led to confusion and inefficiencies during the transition. We realised that mapping out these processes beforehand could have clearly highlighted potential issues, allowing us to address them proactively.
The takeaway is clear: ensuring data accuracy, validity, and cleanliness lays a robust foundation for a successful implementation. Moreover, meticulously mapping out existing and future processes will aid in identifying areas that require special attention. This approach enhances the likelihood of a smoother transition and a more effective implementation.