ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Recruiting / Onboarding,Performance/Goals
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Andre Du Plessis
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure consultant staff know their product and can advise on best practices. Consultant should steer client away from errors that will not work or mistaken assumptions in how software functions (e.g. unsupported tokens in templates, misuse of common fields that will result in incompatibility down the line).