ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan
Reviewer Role: Project Leader
Consultant Recognized: David Watts
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Ensure you are as clear as possible up front with the DETAILS of what you want to achieve.. IE don’t say “set up an integration with payroll” – go into the exact details of how often, which vendors and data fields etc.