ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 10 – 20k Employees / Industry: Healthcare / Medical
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: completed as a team
Consultant Recognized: Kim Ventura
Project(s) in Scope: Comp/Var Pay
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Project management and Permission guidance/configuration could have been stronger from the Consulting firm.
There were a couple of key misses from the Consulting firm (original hierarchy configuration ended up not being supported by SAP, approach to configuration for annualized salary for hourly vs. salaried employees, audit reports (discovered by SAP Success Check).
Our consultant was great at identifying work-around solutions for our company-specific needs.