ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding
Company Size: 5 – 10k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America, Europe, Middle East & Africa, Asia Pacific & Japan, Latin America, South Asia
Reviewer Role: Consultant
Consultant Recognized: Kristy Walsh
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have no complaints. The consultant I work with, Kristy Walsh is amazing! She is an expert in her modules and I trust her advice. She thorough and crisp in her communication. I appreciate her support very much.