ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors ECC6 Interfaces
Products Implemented:  We are an established SAP customer over 25 years and have an established environment and landscape
Company Size:  50 – 100k Employees  /  Industry:  Food Service
Regions in Scope:  Europe, Middle East & Africa
Reviewer Role:  I manage the in house SAP BAU suppport team

Consultant Recognized:  Graham Jackson
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We outsource much of our on prem HCM support and development to Zalaris, and have done so for some years now
Whilst not always an ideal solution, with internal limitations in relation to resource, we have had to build a close working relationships with the Zalaris team over the years. This particular project was a challenging implementation replacing a Tripartite integration with a ‘simpler’ solution ‘ but as we all know, a simpler solution is not always simpler to build and deliver, and this has been no different, but we are over the line today with minimal issue thus far