ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HR Service Delivery,HR Technology Systems & Process
Company Size: 10 – 20k Employees / Industry: Other
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Business Lead
Consultant Recognized: Colleen Timlick
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Experience and knowledge depth of consultant(s) are key. Ensure the consultant knowledge goes beyond theoretical and possesses practical system and implementation experience. Ability to understand and document business processes and practices and offer “best practice” recommendations AND translate those to system configuration is also key.