ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Variable Compensation
Company Size: 50 – 100k Employees / Industry: Manufacturing
Regions in Scope: North America,Europe, Middle East & Africa,Asia Pacific & Japan,Latin America,South Asia
Reviewer Role: Liaison – Module Owner
Consultant Recognized: Jacob Abbatessa
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
During my time working with EIR, the lessons learned would be to assume more than the initial budget will be spent. There are always little things that come up that we did not think of and was not included in the scope of the project. Solutions to problems are always there, but not a lot of budget padding is done with the initial statement of work, so there were some surprise costs.