Consulting Partner: IN-RGY
ERP Area: ERP
Software: SAP SuccessFactors
Products Implemented: Steady State Support
Company Size: 5 – 10k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Manager of the company
Consultant Recognized: Daniela Gangemi
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The project we worked on was approximately 50% over original quote. Lessons learned would be to make sure all the vendor provides a more accurate ROM and for VON to have the adequate SME on hand