HR Software: ServiceNow
Company Size: 20 – 50k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Product Owner
Consultant Recognized: Mitchell Bramley
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Although our internal team focused heavily on various planning activities before the official engagement kicked off, I would have liked to have had more insight on what is required to really transition processes from one system to another. There were many additional activities we could have done beforehand to make the transition easier had we had more guidance.