Software: ServiceNow
Products Implemented: IT Service Management,Customer Service Management
Company Size: 0 – 1,000 Employees / Industry: Internet
Reviewer Role: Project Leader
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change, we have the same people on projects
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The team was great to work with. They were very knowledgeable of ServiceNow and how to configure it to meet our needs. They are a knowledgable certified partner.