Software: ServiceNow
Products Implemented: IT Service Management
Company Size: 0 – 1,000 Employees / Industry: Legal
Reviewer Role: Project manager and influencer
Consultant Recognized: Sam Prus
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The people we dealt with really understood what we needed. They were knowledgeable about the industry and the product Consultants who know what they are doing, bring value to all meetings and making sure we get best value from the system