Software: ServiceNow
Products Implemented: IT Service Management
Company Size: 1 – 5k Employees / Industry: Government / Military
Reviewer Role: Project Leader
Consultant Recognized: Jeff Nelson
Platform Expertise: 4 out of 5
Implementation Process: 4 out of 5
Responsiveness: 4 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Jeff Nelson and Bobby Douglas were awesome to work with. We were a little underwhelmed with the quality of PM at first, but it improved The same can be said for the education seminar, as the presenter did not fully understand our organization or implementation particulars. We alerted Russ and he improved the situations immediately. Crossfuze is responsive and experienced.