Software: ServiceNow
Products Implemented: IT Service Management
Company Size: 1 – 5k Employees / Industry: Agriculture / Forestry / Fishing
Reviewer Role: Project Leader
Platform Expertise: 5 out of 5
Implementation Process: 4 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
No change, we have the same people on projects
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We have had some positive results with Crossfuze and our projects/issues are well communicated.