Software: ServiceNow
Products Implemented: IT Service Management,IT Business Management,Governance Risk Compliance (GRC)
Company Size: 1 – 5k Employees / Industry: Internet
Reviewer Role: Decision Maker
Consultant Recognized: Darwin Nielsen and Anthony Jaikissoon
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 5 out of 5
Quality of Consultants: 5 out of 5
Flexibility / Adaptability: 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
SmartLaunch was a great program. Darwin, Anthony and Colin were fantastic to work with.