Software: ServiceNow
Products Implemented: IT Service Management,IT Operations Management,IT Business Management,Customer Service Management
Company Size: 10 – 20k Employees / Industry: Other
Reviewer Role: Decision Maker
Consultant Recognized: Tony Hutchinson
Platform Expertise: 4 out of 5
Implementation Process: 3 out of 5
Responsiveness: 3 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 3 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner tends not to scope well upfront resulting in change orders during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change, we have the same people on projects
Is this partner helping you to deliver the value of ServiceNow that you anticipated? For the most part, yes
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There were a lack of meeting minutes and follows up despite requesting them.