Software: ServiceNow
Products Implemented: IT Service Management,IT Operations Management,IT Business Management,IT Asset Management,Governance Risk Compliance (GRC),HR Service Delivery
Company Size: 0 – 1,000 Employees / Industry: Healthcare / Medical
Reviewer Role: Project Leader
Consultant Recognized: Allay Beraki
Platform Expertise: 4 out of 5
Implementation Process: 4 out of 5
Responsiveness: 3 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes the work well but there’s sometimes room for improvement
Was the implementation team who actually performed the work the same team that was proposed?
Slight change to some resources
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have had nothing but positive experiences with the Crossfuze staff. They have expertise and are responsive.