Software: ServiceNow
Products Implemented: IT Service Management,IT Asset Management
Company Size: 10 – 20k Employees / Industry: Manufacturing
Reviewer Role: Decision Maker
Consultant Recognized: Alex Bones
Platform Expertise: 5 out of 5
Implementation Process: 5 out of 5
Responsiveness: 4 out of 5
Quality of Consultants: 4 out of 5
Flexibility / Adaptability: 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scopes and quotes projects well, but our needs change during projects
Was the implementation team who actually performed the work the same team that was proposed?
Slight change to some resources
Is this partner helping you to deliver the value of ServiceNow that you anticipated? Absolutely
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Crossfuze has been a great partner and takes time to understand our needs. We have only had one incident were we struggled a little with a tech assigned to our project, but I think they were new. Generally we have received the same techs and this helps greatly as they get to know and understand our environment. They are good about reviewing what they did and providing the documentation we require to continue to support the enhancements they have provided for us. Regular communications to track our needs. They are an extension of our team. Crossfuze provides quality work and technicians.