Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 8
Industry: Financial Services Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Modernize legacy systems, Meet compliance/regulatory requirements
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Improved client experience
Estimated Savings with Smart Communications: Up to $100K
How Smart Communications impacted our customer experience: Increased completion rates for digital forms or processes
Operational Improvements Include: Faster deployment and updates, Fewer people needed to manage communications
How has Smart Communications influenced your compliance, security, or digital adoption?: Increased confidence in compliance and security
How likely will you be to purchase more software from Smart Communications?: Somewhat likely (we’ll shop around)
Date Live: 08/01/2018
Implementation time (v. expectations): 1.25x the time we expected
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America