HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation
Company Size: 5 – 10k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: Latin America,North America
Level of Complexity: 9
Reviewer Role: IT Project Manager/SAP Analyst
Consultant Recognized: Kate Cieplik
Partner: Exaserv
Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Establish clear roles & responsibilities from the PM (internally/partner)
2. Collocation
3. Language barrier with consultant
4. Make sure the consultant clearly understand the business needs/requirements
5. Timeline flexibility
6. Request the workbooks and documentation in advanced